Building products at a museum – the agile or fragile way?

Building products at a museum – the agile or fragile way?

What does it really mean to be agile at a museum? Do you risk shipping half-baked products if you adopt the principles of the lean startup? Can you really say no to a security update mid-sprint?

Given the size and complexity of the V&A as an organisation, we have adopted some of the techniques from lean and agile, and discarded others.

How my nephew taught me to become a better product manager

How my nephew taught me to become a better product manager

Asking why and saying ‘I don’t know’ at opportune moments is very helpful in how you build products. Put simply, it’s good to think like a four year old sometimes.

These are my five favourite questions – inspired by my four year old nephew – that helped me define the new What’s On at the V&A website.

56 crowdsourced stories of what we did when we felt depressed

56 crowdsourced stories of what we did when we felt depressed

I encouraged you to share a silly thing you did when you felt depressed. Why? Because sharing stories around darkness and generally shitty times reminds us that we’re not alone.

Here’s the stories that you shared – they made me laugh and cry at the same time.

Why does depression have to be sad? Reasons to be ridiculous

Why does depression have to be sad? Reasons to be ridiculous

Why laughter and ridiculousness are so central in my theatre company Parrot in the Tank’s approach to making work about depression, as we unpack what writing a comedy about depression is really about.

Post written together with my colleagues Sam Bailey and Joe Connor, originally published in Exeunt Magazine.

The story of Black Dog Gold Fish and why it's good to share yours

The story of Black Dog Gold Fish and why it's good to share yours

A year ago, Black Dog Gold Fish by my theatre company got funded on Kickstarter. Now we got Arts Council funding to open the show again in London.

It's been even more brilliant to see that we're not alone in bringing depression to public attention. How can we all get involved to remove the stigma around it?

I co-wrote a book with strangers on a plane – this is how it happened

I co-wrote a book with strangers on a plane – this is how it happened

On a flight from London to San Francisco, I noticed that long-haul flight journeys are not designed for a social interaction, at any point. The stories lost!

So one time I got on the plane with an empty notebook with some instructions scribbled in it. I passed it around the plane and – to my surprise – this is what happened.

50 things I learned while solo travelling – journal scribbles

50 things I learned while solo travelling – journal scribbles

In November 2015 I finished working on a project. A month later, with a big fat Lonely Planet, backpack and very loose plans, I traveled to India solo for 3 weeks.

I scribbled these 50 thoughts and experiences – as a stream of consciousness – on the plane back home. I might regret doing this, but you only live once.

How colour and great design led us to 33% response rates

How colour and great design led us to 33% response rates

At Knotch, I had no idea colour would be so key to our products. We had a vision of a much more transparent, ‘measurable internet’ – and a mission to let people express how they felt online.

This is a story of how colour and great design came together to make this mission a reality.

Why we need a standard for non-verbal feedback online

Why we need a standard for non-verbal feedback online

In a world where we constantly shift between being offline and online, there seems to be a standard missing.

Though time on page, clicks, open rates, shares and commenting can determine engagement, none of these tools truly enable people to express how they actually feel about online content.

Why artists probably don't give a crap about your brand

Why artists probably don't give a crap about your brand

An incredible young mind made a sold-out show – crowdsourced from over 100 people on the internet – that moved me like an unexpectedly great conversation with a stranger.

This is the story of how me as a marketer realised I’d totally got the wrong end of the stick.

Users are dead or why it's time get curious about actual people

Users are dead or why it's time get curious about actual people

I’m the head of marketing at an email start-up. Like many, we send out newsletters to our community. Ours often features shoulder pads, badgers and Michael Bolton.

The point is, I hate ‘users’ and ‘sign-ups’. But I really, really like people. At Paperfold, we decided to build our community as people. Here’s how.

Why sharing private data just isn’t cool anymore

Why sharing private data just isn’t cool anymore

Snapchat turns down a $2 billion cash offer from Facebook. Google makes $16.8 billion in annual revenue via our emails. Facebook buys WhatsApp at $19 billion.

We are seeing a massive shift towards a trend in private, anonymised and disappearing communication. This is a call to action.